Return & Refund Policy

Thank you for shopping at Anytime Grocer.

The following terms are applicable for any products that You purchased with Us.

To start a return, you can contact us at Items sent back to us without first requesting a return will not be accepted.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AFS Grocer Sdn Bhd, 7,9,11, Jalan Nirwana 1, Taman Nirwana, 68000, Ampang, Selangor MALAYSIA.

Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.
Website refers to My Site, accessible from
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days.

The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

subject to the following terms and conditions:

  • a) Non-perishable goods ONLY;
  • b) Original proof of purchase receipt is provided;
  • c) Proof of Customer Service’s response is provided;
  • d) Goods returned should be unopened, unused, in the original packaging, and in the same condition as they were at the time of purchase;
  • e) Packaging of the goods must be intact with price tags/barcodes; and
  • f) Photo identification for the goods is provided (if requested).

No exchange nor refund will be allowed for the following goods:

  • a) Perishables goods (including without limitation, fresh produce, milk, cheese, bread, chilled and frozen goods etc);
  • b) Clearance products;
  • c) Bulk items;
  • d) Goods that have expired while in the customer’s possession after purchase.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email:
By phone number: +6012-5331383
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
For the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days.
The Goods are in the original packaging.
The product isn’t used or damaged.
The product must have the receipt or proof of purchase

The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email:
By phone number: 6012-5331383